After-Sales Service Site Manager

• 10 October 2026
• 100%
• Indefinite duration
• Bussigny

Join Swissroc, an innovative company in the construction industry. We offer a dynamic working environment and attractive benefits.

Tasks ##

• Manage after-sales service (SAV) requests after the delivery of works.
• Rigorously analyze technical and contractual requests.
• Coordinate interventions of companies and subcontractors.

Skills ##

• Technical training in construction and experience in SAV required.
• Excellent communication and customer relations skills.
• Ability to analyze and resolve technical problems.

Raising a building from the ground, robust, beautiful, efficient, sometimes even exceptional: more than a job, it is a challenge that passionates us daily.

At Swissroc, our commitment to our clients does not stop at the handing over of the keys. Maintaining a high level of quality after delivery, quickly finding efficient solutions, and managing unforeseen circumstances: this is what ensures the longevity of our client relationships.

To support our development, we are looking for an After-Sales Service Site Manager to join our Quality department. Based in Genève with the rest of the team, you will also regularly intervene in the Bussigny region, where our second headquarters and several of our construction sites are located.

Your mission

You take charge of SAV requests after the delivery of our works, from their reception until their closure. In this capacity, you:

Analysis and diagnosis

Ensure an efficient and complete transfer of information between the Works and SAV teams once the work is delivered.

Analyze requests on technical and contractual levels based on findings, plans, revision files, contracts, and applicable standards.

Perform site visits, measurements, and diagnoses to identify the origin of defects.

Analyze responsibilities regarding construction contracts and the guarantees of suppliers and subcontractors.

Evaluate the compliance of interventions with applicable regulations and standards.

Management of interventions

Define remedial solutions, consult companies, and establish provisional budgets.

Develop a detailed schedule for each intervention according to the deadlines and availability of teams, materials, and equipment.

Plan, coordinate, and supervise the interventions of companies and subcontractors on the ground, respecting quality, deadlines, and safety.

Track costs, commitments, deadlines, and administrative documents for each file, and control expenditures.

Customer relations

Communicate clearly with clients, property owners, agencies, and purchasers, and obtain sign-offs after each intervention.

Lead negotiations to find balanced and satisfactory solutions, while preserving the business relationship.

Represent Swissroc with professionalism, diplomacy, and commitment during interventions.

Traceability and continuous improvement

Ensure the traceability of your activities in Procore, Monday, WorkControl, and our other internal tools.

Write reports and intervention sheets (steps completed, materials used, associated costs) and follow up on corrective actions.

Develop feedback sheets following each intervention: lessons learned, solutions implemented, best practices.

Identify non-conformities and recurring causes, propose preventive actions, and participate in the continuous improvement of internal processes.

Contribute to the technical skill development of the Quality department, particularly in CVSE according to your profile.

What we expect from you

SAV requests handled within contractual or agreed deadlines, with complete and up-to-date tracking in our tools.

Interventions conducted until their closure, with sign-offs for remedial work obtained from the concerned parties.

Controlled budgets: any discrepancy is reported before ordering additional services.

Each intervention documented in a clear report: findings, responsibilities, chosen solutions, costs, and deadlines.

Feedback and preventive actions that improve the quality of our future projects.

Your profile

Essential

Technical training in construction: CFC, federal diploma, ES technician, site manager, or equivalent training.

Concrete professional experience in site management, SAV, technical maintenance, or coordination of interventions in construction.

Ability to analyze a defect on site (findings, measurements, diagnosis) and to manage its resolution until the closure of the file.

Solid technical construction culture and good understanding of interfaces between trades.

Aptitude to read plans, diagrams, revision files, and contractual documents, and to establish responsibilities.

Knowledge of guarantee principles and contractual responsibilities.

Autonomy in planning, consulting, and coordinating companies, budget tracking, and work control.

Excellent organization and ability to manage several files in parallel.

Proficiency with office tools and digital tools for tracking and reporting.

Excellent mastery of French, both oral and written, with professional communication and a good level of writing.

Your qualities

Empathy and sense of customer service.

Autonomy, rigor, and sense of responsibility.

Excellent analytical capacity: you look for the real cause of a problem.

Sense of priorities.

Solution-oriented, with a pragmatic and constructive approach.

A plus

Technical skills in CVSE: heating, ventilation, sanitary, and/or electricity.

ES technician training, federal diploma, technical CFC, or HES degree in a CVSE or construction field.

Experience in commissioning, maintenance, diagnosis, or troubleshooting of technical installations