After-Sales Service Works Manager

• 10 October 2026
• 100%
• Indefinite duration
• Bussigny

Join Swissroc, a leader in construction in Geneva. A dynamic environment and innovative projects await you.

Tasks ##

• Manage after-sales service requests from receipt to closure.
• Analyze defects and coordinate on-site interventions.
• Ensure customer satisfaction while respecting deadlines and budgets.

Skills ##

• Technical training in building and experience in works management.
• Ability to analyze and resolve complex problems.
• Autonomy and excellent organization in file management.

Raising a building from the ground, robust, beautiful, efficient, sometimes even exceptional: more than a job, it is a challenge that passions us daily.

At Swissroc, our commitment to our customers does not stop at the handover of keys. Maintaining a high level of quality after delivery, finding efficient solutions quickly, and managing unforeseen events: this is what ensures the sustainability of our customer relationships.

To support our development, we are looking for an After-Sales Service Works Manager to join our Quality department. Based in Geneva with the rest of the team, you will also regularly work in the Bussigny region, where our second headquarters and several of our construction sites are located.

Your mission

You take charge of after-sales service requests after the delivery of our works, from their receipt until their closure. In this capacity, you:

Analysis and diagnosis

Ensure an efficient and complete handover of information between the Works and After-Sales service teams once the work is delivered.

Analyze requests on technical and contractual levels based on findings, plans, revision files, contracts, and applicable standards.

Perform on-site visits, measurements, and diagnostics to identify the origin of defects.

Analyze responsibilities regarding construction contracts and the guarantees of suppliers and subcontractors.

Evaluate the compliance of interventions with applicable regulations and standards.

Management of interventions

Define repair solutions, consult companies, and establish provisional budgets.

Develop a detailed schedule for each intervention according to the deadlines and availability of teams, materials, and equipment.

Plan, coordinate, and supervise the interventions of companies and subcontractors on the ground, in compliance with quality, deadlines, and safety.

Monitor costs, commitments, deadlines, and administrative documents for each file, and control expenditures.

Customer relations

Communicate clearly with customers, project owners, agencies, and purchasers, and obtain sign-offs after each intervention.

Lead negotiations to find balanced and satisfactory solutions, while preserving the commercial relationship.

Represent Swissroc with professionalism, diplomacy, and commitment during interventions.

Traceability and continuous improvement

Ensure the traceability of your activities in Procore, Monday, WorkControl, and our other internal tools.

Write reports and intervention sheets (completed steps, materials used, associated costs) and follow corrective actions.

Develop feedback sheets at the end of each intervention: lessons learned, solutions implemented, best practices.

Identify non-conformities and recurring causes, propose preventive actions, and participate in the continuous improvement of internal processes.

Contribute to the technical skill development of the Quality department, particularly in CVSE according to your profile.

What we expect from you

After-sales service requests processed within contractual or agreed deadlines, with complete and up-to-date tracking in our tools.

Interventions carried out until their closure, with sign-offs for repairs obtained from the parties concerned.

Controlled budgets: any discrepancy is reported before the ordering of additional services.

Each intervention documented in a clear report: findings, responsibilities, solutions chosen, costs, and deadlines.

Feedback and preventive actions that improve the quality of our future projects.

Your profile

Essential

Technical training in building: CFC, federal diploma, ES technician, works manager, or equivalent training.

Concrete professional experience in works management, after-sales service, technical maintenance, or coordination of interventions in the building sector.

Ability to analyze a defect on-site (findings, measurements, diagnosis) and to manage its resolution until the closure of the file.

Solid technical building culture and good understanding of the interfaces between trades.

Ability to read plans, diagrams, revision files, and contractual documents, and to establish responsibilities.

Knowledge of guarantee principles and contractual responsibilities.

Autonomy in planning, consulting, and coordinating companies, budget monitoring, and works control.

Excellent organization and ability to manage several files in parallel.

Comfort with office tools and digital tools for tracking and reporting.

Excellent mastery of French, both oral and written, with professional communication and a good writing level.

Your qualities

Empathy and sense of customer service.

Autonomy, rigor, and sense of responsibility.

Excellent analytical capacity: you look for the real cause of a problem.

Sense of priorities.

Solution-oriented, with a pragmatic and constructive approach.

A plus

Technical skills in CVSE: heating, ventilation, sanitary, and/or electricity.

ES technician training, federal diploma, technical CFC, or HES diploma in a CVSE or building field.

Experience in commissioning, maintenance, diagnosis, or troubleshooting of technical installations