Senior Service Technician (m/f/d)

Senior Service Technician

100 % | Start immediately or by arrangement | Deployment area: German-speaking Switzerland

We are looking for you!

Are you an experienced technician with a passion for technology, customer contact, and independent work? Do you enjoy taking on responsibility, thinking solution-oriented, and appreciate varied assignments with demanding customers?

Then you are exactly right for us!

Who are we?

ionair ag, based in Luzern, has been a global leader since 1993 in the development, manufacture, and distribution of innovative and energy-saving systems for demanding solutions in the areas of comfort climate, air decontamination, and odor neutralization.

To strengthen our team, we are looking for a committed and experienced Senior Service Technician starting immediately.

Your tasks

• You are our competent contact person and the face of Ionair AG to our customers.
• You independently manage an assigned customer portfolio throughout Switzerland.
• You plan and carry out maintenance work as well as repairs on our systems.
• You undertake installations and commissioning at our customers' sites.
• You analyze technical faults and independently develop suitable solutions.
• You reliably document your service assignments and work in our CRM system.
• You actively contribute to high service quality and customer satisfaction with your experience.

What you bring

• Completed basic technical training, ideally in the field of electrical, HVAC, building technology, or a comparable specialty.
• Several years of professional experience in technical customer service or field service.
• Sound technical knowledge and a strong ability for independent problem-solving.
• Enjoyment of direct customer contact and a professional appearance towards a demanding clientele.
• High level of personal responsibility, reliability, and a structured way of working.
• Good German language skills in spoken and written form.
• Passion for technology, flexibility, and the willingness to take on responsibility.
• Enjoyment of a varied activity with travel within German-speaking Switzerland.

What we offer you

• A responsible and varied activity at an internationally active niche player.
• A lot of independence and scope for design in your everyday work.
• Modern working conditions and performance-related compensation.
• 5 weeks of vacation and 16 paid holidays
• Paid meals during external work assignments
• An exciting technical environment with innovative products and international customers.
• Short decision-making paths and the opportunity to contribute your own ideas

Interested?

Would you like to contribute your technical experience to an innovative company and become part of our success story?

We look forward to receiving your complete application documents via the application portal of

Mr. Michael Heiz

Head of Customer Service

Ionair AG, Luzern

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