Watchmaker Boutique Genève

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Watchmaker Boutique Genève
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The company

The cross of the Swiss flag, proudly taken up in the logo, symbolizes the quality and reliability that Tissot has demonstrated since 1853. True to its motto "Innovators by tradition", Tissot makes excellence accessible in more than 160 countries, relying on special materials, advanced functionalities and meticulous design.

Job description

In view of the upcoming opening of our new boutique in Genève, we are looking for a Watchmaker.

A true technical expert, you will contribute to offering a customer experience by guaranteeing quality after-sales service and actively supporting the sales team.

Your main missions will be the following:

After-sales service and technical expertise

• Perform diagnostics on watches left in the boutique and carry out quick services (water resistance, battery changes);
• Perform immediate interventions at the time of sale (adjustment and bracelet change);
• Provide technical support to the boutique sales team;
• Ensure the maintenance of stock watches;
• Manage the reception and transfer of after-sales services to service centers;
• Ensure the follow-up of repairs and proactive communication with customers;
• Maintain technical equipment and manage component stocks.

Customer experience & retail support

• Welcome, advise and accompany customers in case of absence or high influx;
• Open and close the cash register and the boutique;
• Ensure an active presence during events.

Profile

• Open personality, with excellent interpersonal skills;
• Flexibility, versatility and availability;
• Team spirit and sense of collaboration;
• Solution orientation and sense of customer service;
• Organization, rigor and precision.

Professional requirements

• CFC as Watchmaker or experience as a boutique technician;
• Comfortable with IT tools;
• Good understanding of after-sales service processes and watchmaking quality standards.

Languages

• Proficiency in French and English;
• Any other language is an asset.

Company address

Contact

Tissot SA

• Tissot SA

Chemin des Tourelles 17
2400 Le Locle

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